SHACMAN WORLDWIDE SERVICE NETWORK

SHACMAN's global service network is meticulously designed to deliver unparalleled support across 80+ countries, ensuring seamless operations for customers in construction, logistics, and heavy industries.
  • 42 Oversea Offices
  • 190 Immediate Service Support NetWork
  • 380 After Sales Service Network
  • 12 Dedicated 4S Shops
  • 38 Oversea Spare Parts Center
  • 96 Authorized Part Store

COMPREHENSIVE SERVICE SUPPORT

In the past years, Shacman already established the completed service system for complaints from oversea market. The system consists of Shacman Headquarter+ Shacman Local Abroad Office+ Local Service Network+ Shacman Specialist, providing high efficient and immediate service guarantee for customers.

SERVICE PROMISE

At SHACMAN, we pledge to deliver unparalleled service and reliability, ensuring your trust in us translates into lasting satisfaction. Our commitments are rooted in three core pillars.
  • Long Warranty Period With No Limit on Mileage
  • 12~36 Months Warranty Period Depending on Truck Type
  • 30 Mins Response, Directly Judge at Scene
  • 2 Hours Response For Simple Failure
  • 8 Hours Response For General Failure
  • 72 Hours Response For Major Failure
  • 7 Days Response For Diaster and Complicated Failure
  • The Most Immediate Service Among All Truck Brands