Shacman Truck Implementation Principles of Warranty Service:
- For general malfunctions or component damage, inspection and repair shall be prioritized.
- If components/assemblies are irreparable, repair costs prove significantly higher than replacement, or repair timelines fail to meet service standard requirements, replacement parts or assemblies may be provided as stipulated.
- If conditions for replacement are not met, customers requesting component/assembly replacement shall bear the associated costs
The following 15 circumstances are not covered under Shacman truck warranty.
- Vehicles for which users cannot provide valid original warranty certificates, or where the certificate records do not match the actual vehicle, or the records are altered, or counterfeit certificates are confirmed
- Vehicles that fail to undergo compulsory maintenance per the Compulsory Maintenance Standards during the new vehicle break-in period, or skip periodic maintenance at SHACMAN-authorized service centers (verified by service records with official stamps).
- Parts disassembled or repaired by non-SHACMAN facilities without prior approval from SHACMAN Service Department.
- Failures or part damages caused by improper adjustment or maintenance contrary to the product manuals.
- Failures or damages resulting from non-compliant fuel, lubricants, grease, or coolant (e.g., substandard antifreeze/water in aluminum radiators).
- Damages from violations of operating instructions, traffic regulations, or human errors leading to accidents.
- Secondary failures or part damages due to continued operation without addressing initial malfunctions.
- Part damages caused by overloading or exceeding axle load limits.
- Failures from installing non-genuine parts without approval from SHACMAN Service Department or regional managers.
- Unauthorized vehicle modifications (or flawed designs even if approved) not permitted by SHACMAN R&D in writing.
- Vehicles handled unilaterally by users before SHACMAN service centers diagnose potential quality-related failures.
- Parts/components excluded under specific warranty regulations.
- Vehicles/parts exceeding the warranty period (based on production date).
- Secondary failures caused by improper repairs at service centers (responsibility lies with the servicing center).
- Damages due to force majeure (e.g., wars, natural disasters).
If you require after-sales assistance, please contact us promptly. We will respond to you at the earliest opportunity.
